Firstly, we sincerely hope you and your family remain safe and healthy in these extremely worrying times.
I write in respect of the business fee as we are asking all clients who miss any cleans to keep a record of them. We can then ensure you are refunded any business fees paid over this time for the cleans that have been missed.
As the cleaners work directly for you it is up to you whether you wish to retain their services at this time and we support wholly any decision you make. We also ask that you follow up to date government advice to keep both yourself and your family safe, as well as the cleaner.
The government advice is that people are being allowed to travel to and from work, but only where that work can not be done from home. This means that your cleaner can continue to clean for you should you wish, but that government guidelines on social distancing must obviously be observed.
Most of our clients are continuing with their cleaner, however others are asking that we put the cleaning on hold for the moment, which we are also very happy to do - we will support your wishes to the very best of our ability and will ensure that any of the missed cleans get either refunded or ‘banked’ – whichever you prefer, and we guarantee you will not lose out financially.
Both the cleaners and myself are self-employed. We are a small, local business and we will continue to do our best for both our clients and cleaners in these challenging times. Our office will be open as usual and we appreciate the continued support of all our valued clients.
In return we would like to offer our assistance, if any is needed, to all our clients at this very difficult time, and in particular to our older clients who may be self-isolating. If there is any help that we can provide in any way then please, just give us a call and we will do everything we can to help.
If anything good comes out of this terrible situation, then it’s that we all need to look out for each other, and we are very happy to play our part.Stay safe and well 😊
Our promise to you:
When we meet you we can advise on how long it will take to clean your house, taking into account how you like it to be cleaned. That's the beauty of the way we work - we appreciate that not all homes are the same - the same shoe doesn't fit all clients! We will also take into account your budget and work out the best possible plan for you.
This is similar to the weekly service, but not exactly the same. Whereas with weekly you might expect the whole house to be cleaned from top to bottom, with fortnightly cleaning some jobs might be put on a different schedule. Your cleaner will help you decide what's best for you and your home according to what your priorities are.
Imagine coming home to a house that has been cleaned from top to bottom!
We do offer Spring Cleaning, but only to our regular clients. This might, for example, take the form of a thorough deep clean of your house once a year - possibly even in the Spring, but not necessarily! You will arrange this directly with your cleaner - we do not even need to even be involved. In other words, spring cleaning is less per hour than your normal regular cleaning. We think this is a major benefit of the Cleanhome way of doing things.
Note: Most of our clients prefer to use their own cleaning products and vacuum cleaner as this ensures that there isn't cross contamination from other peoples homes - for example dog hairs on the vacuum cleaners roller - and also ensures that their house is cleaned with products they like. If you would prefer for the cleaner to provide the cleaning products please discuss and agree this with the cleaner when you talk through your requirements with them (the cleaner will probably charge extra for providing the products).
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